Support

How do I get the best analysis results?

For the most accurate analysis:

• Record in good lighting
• Keep your full body visible
• Use a stable camera position
• Follow the recording instructions provided in the app
• Record at least 8-10 seconds of movement

Why is my cadence not detected?

Cadence detection may be affected by:

• Feet not visible in the video
• Short recording duration
• Low frame-rate video
• Motion blur

Can MoveNova diagnose injuries?

No. MoveNova provides biomechanical analysis and coaching insights but does not diagnose injuries or medical conditions.

How do I delete my account?

Email [email protected] with the subject: Account Deletion Request.

How do I report a bug?

Email [email protected] and include:

• Device type
• App version
• Screenshots, if available
• Description of the issue

How do I request a new feature?

We love hearing ideas from athletes. Send feature requests to [email protected].

Contact Support

Email: [email protected]

Typical response time: 1-3 business days.